Refund & Delivery Policy

Delivery

Where we deliver

We currently deliver across Nigeria. Delivery is available for physical supplement products purchased as part of an Ocean health programme or membership.

Delivery timelines

Delivery timelines are estimates and may be affected by public holidays, logistics partner delays, or remote locations. We will notify you via WhatsApp if there is any change to your expected delivery window.

Delivery fees

Delivery fees are calculated based on your location and the size of your order. Your delivery fee will be confirmed via WhatsApp before payment is completed. Membership clients (Gold and Platinum) receive preferred delivery rates as part of their membership benefits.

Order confirmation

All orders are confirmed via WhatsApp. You will receive a confirmation message within 24 hours of placing your order, including your expected delivery window and a tracking update once your package is dispatched.

Returns

When you can return a product

We accept returns in the following situations:

• You received a damaged or defective product
• You received the wrong product
• The product's seal was broken on arrival (for sealed supplement products)
• The product is past its expiry date on arrival

When returns are not accepted

• Products that have been opened and used (except where faulty)
• Products returned more than 7 days after delivery
• Digital products, consultation records, or programme content
• Products where the damage was caused after delivery (e.g. improper storage)

How to initiate a return

To return a product, contact us on WhatsApp at +234 815 790 0763 within 7 days of delivery. Please include:

• Your name and order details
• A clear photo of the product showing the issue
• A brief description of the problem

We will confirm your return eligibility within 48 hours and arrange collection or direct you to return the item to our designated address.

Refunds

Eligible refunds

Refunds are issued for:

• Confirmed damaged, defective, or wrong products (full refund or replacement)
• Orders cancelled before dispatch (full refund)
• Orders that were never delivered and cannot be traced (after investigation)

Refund timeline

Non-refundable items

• Delivery fees (except where an order was never dispatched)
• Consultation fees once a pharmacist review has been conducted
• Membership fees for the current billing month once the month has commenced

Membership Cancellation

You may cancel your membership at any time. To cancel:

• Send a WhatsApp message to +234 815 790 0763 with your name and membership tier
• Cancellation takes effect at the end of the current billing month
• You will continue to receive all membership benefits until the end of the paid period
• No refund is issued for unused days within the current billing month

Order Issues — Contact Us First

If you have any concern about your order, delivery, or product quality, please contact us directly on WhatsApp before filing any dispute. We resolve most issues within 24–48 hours and are committed to making things right for every client.